Your questions and our answers
Do you have questions on or problems with buying your online ski pass?
Our online shop is managed by Starjack. Please feel free to contact Starjack support by email or phone for further details.
Online shop customer service (Mon - Fri / 8:00 to 16:00)
e-mail support@starjack.com
phone +43.6246.73430 999
Please have the following information ready:
- starjack booking number XXXX-XXXX
- actual, attempted time of booking
- amount of the order in EUR
- selected payment method
It is always helpful to have a screenshop of the error message - thank you!
1. Which tickets can I buy online?
2. Can I also book the free ski pass for children under 10 online?
3. Can I also buy the 1.5/2.5/3.5 day advantage ski passes online?
4. How can I buy the ticket online?
5. How do I receive my ski pass purchased online?
6. What is a pick-up voucher?
7. How far in advance do I have to book?
8. Are there online discounts?
9. Is the ticket always cheaper in the online shop than at the counter?
10. Do I also get the online discount at the lift ticket offices or advance booking offices?
11. Can I cancel the online ski pass?
12. Do I always have to take out my mobile at the turnstile?
13. Can I use any KeyCard or only the Stubai Glacier KeyCard?
14. How long does it take to get my Stubai Glacier KeyCard?
15. Can I book several tickets on one keycard?
16. No tickets are displayed in the webshop. Is the ski area sold out on this day?
17. What is the Stubai Ski Pass?
18. I have bought a Stubai ski pass online. Where can I redeem the pick-up voucher?
19. I would like to buy a Stubai Glacier Ski Pass and not a Stubai Ski Pass. What do I have to do?
20. What should I do if I get an error message on site at the turnstile?
21. Further questions about online purchase
22. Support HOTLINE
